Personalised Holding Music
While no business wants to keep telephone callers on hold without good reason, Remark can provide you with personalised voice and music recordings to minimise frustration and promote your services at busy times or when calls are transferred.
Research reveals that 70 per cent of customers hang-up within one minute if faced with silence when placed on-hold and most of the remainder estimated they waited much longer than one minute.
In contrast, only two per cent of customers hung-up within one minute when placed on hold with music and messages and the majority of the remainder estimated their time on hold to be less than one minute.
So contact Remark now for advice on how to keep customers happy, even when they are placed on hold.
The Remark Group can make a difference to your business, call us now on
0800 597 5558
to arrange your FREE consultation.
Tip
Always use personalised holding music – you don't want your customers irritated before you've even talked to them!
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