LEGAL PRIVACY POLICY for www.remark-group.co.uk

 

At the Remark Group we respect the privacy of our website visitors and are committed to preserving your online safety by protecting, preserving and respecting your privacy at any time you visit or communicate with our site.

Our Terms of Use and this Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, you are accepting and consenting to the practices described in this policy.

This Privacy Policy is updated from time to time and will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

For the purpose of the Data Protection Act 1998. Our nominated representative for the purpose of the Act is Michelle McCallum.

1. COLLECTED INFORMATION

Data can be collected and processed during the operations of our website. We will collect and process the following data about you:

1.1 Information you give us. This is information about you that you give us by filling in forms on our site, https://www.remark-group.co.uk or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

1.2 Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

1.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

1.2.2 information about your visit, including; the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

1.3 Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

2. COOKIE USAGE

2.1 There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website and our advertisers and to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

2.2 Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site. No personal details will be shared that could identify you.

2.3 We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.

2.4 Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

2.5 Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.

3. OUR USE OF YOUR INFORMATION

3.1 We use information held about you in the following ways:

3.1.1 Information you give to us. We will use this information:

3.1.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

3.1.1.2 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

3.1.1.3 to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);

3.1.1.4 to notify you about changes to our service; and

3.1.1.5 to ensure that content from our site is presented in the most effective manner for you and for your computer.

3.1.2 Information we collect about you. We will use this information:

3.1.2.1 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

3.1.2.2 to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

3.1.2.3 to allow you to participate in interactive features of our service, when you choose to do so;

3.1.2.4 as part of our efforts to keep our site safe and secure;

3.1.2.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

3.1.2.6 to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

3.1.3 Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3.2 Anyone who does not wish to give consent for our site or third-party use has the opportunity to decline. Once we receive your withhold for consent we will remove your details from any mailings or third party communications.

3.3 None of the information collected about you will offer identifiable characteristics. Information shared to a third party is statistical only. We will not reveal who you are, only mathematical information about our visitors.

4. PERSONAL DATA STORAGE

4.1 Locations outside the European Economic Area may be used for transferring data we collect about you. These data sites are for storing or processing of your information. The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data. It may include such processes as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer, storage and processing of data. We take all reasonable action to ensure the safety of your personal data in accordance with this Privacy Policy.

4.2 Information we are provided will be stored on secure servers. Transaction data is encrypted for your safety. Any payment transactions will be encrypted. using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4.3 You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the passwords safety and confidentiality and we ask you not to share a password with anyone.

5. INFORMATION DISCLOSURE

5.1 At times we may disclose personal information to persons in our group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. You agree that we have the right to share your personal information with:

5.1.1 Any member of our group.

5.1.2 Selected third parties including:

5.1.2.1 business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

5.1.2.2 analytics and search engine providers that assist us in the improvement and optimisation of our site;

5.1.2.3 credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

5.2 We will disclose your personal information to third parties:

5.2.1 In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

5.2.2 If Remark Group or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

5.2.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use of sales (https://www.remark-group.co.uk/sales-installation-and-services-contract-terms-and-conditions) or maintenance terms and conditions (https://www.remark-group.co.uk/maintenance-agreement-terms-and-conditions)and other agreements; or to protect the rights, property, or safety of The Remark Group our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. THIRD PARTY LINKS

Third party links may be discovered on our site. These third-party links have their own privacy policy, which you agree to when you click on the link. We are not responsible, nor do we accept responsibility or liability for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them. Please check these policies before you submit any personal data to these websites.

7. INFORMATION ACCESSIBILITY

We cannot withhold data we collect about you, as per the Act. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. If you wish to have access about our data collection on you please pay our fee of £10. The fee covers our costs for processing your request and getting the data to you. Please use the contact details below to formulate your data access request.

8. YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at privacy@remark-group.co.uk

9. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation.

10. CONTACTING US

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy. We welcome any communication via the email address supplied here: privacy@remark-group.co.uk.