Sound Masking System

Business intelligent solutions to improve your office space






We have created our own sound masking system to protect privacy and improve workplace wellbeing. Unlike many other direct field systems, this unique solution offers an innovative, all-round immersive sound dispersion, ensuring the same sound quality for all listening positions.

What is Sound Masking?

Did you know noise has a direct impact on a person’s ability to complete a task in a timely and productive manner? It also has a negative impact on a person’s workplace wellbeing and stress levels.

Sound masking makes a building appear quieter by raising the ambient noise level in an office environment.

It is an effective method that, when installed correctly, has the potential to bolster acoustical privacy and reduce distracting noises, which in turn helps to improve the overall office comfort.

By creating ambient background noise, our systems are engineered to match the frequency of the human voice for greater speech privacy. Adding noise to a space may sound counter-intuitive, but our solution reduces the intelligibility of human speech. When you can’t understand what someone is saying, it becomes less distracting and you probably don’t notice them at all.

We can help you create a balanced, comfortable acoustic working environment.

The Stats

According to our Noise and Wellbeing at Work survey, sudden bursts of noise are the most irritating in the workplace, with the most annoying being:

Telephone Conversations
Personal Conversations
Sudden Laughter
Telephone Ring Tones
Doors Slamming

Businesses We’ve Worked With

360 sound masking system


Due to its 360° driver technology, the installation needs fewer speakers to work effectively compared to conventional systems.

This new solution has the ability to increase the privacy around the areas treated. Not only is the installation of this technology ideal to increase privacy in businesses, but it can also help to increase performance levels, eliminate distractions, and enhance the overall wellbeing of employees.

Five things you need to know about Sound Masking

What is noise?

Improving Privacy

In our ‘Noise and Wellbeing at Work’ survey, we found that 72% of UK office workers are working either in an open plan or shared office, a system which was initially designed to encourage communication and collaboration between employees. Yet, with this design comes an increase in annoying and distracting workplace sounds.

In the same survey it was found that 51% of people have overheard a confidential topic being discussed outside of work, in GP surgeries, hospitals and legal firms and 71% say that their offices would benefit from a private place for discussions.

Installing systems in a modern open-plan environment is known to diffuse office distractions like echoes and reduce the intelligibility of human speech whilst also facilitating greater speech privacy.

  • 70% have overheard a colleague being upset or distressed.
  • Over 50% of employee’s state that they are reluctant to speak about a confidential, business-sensitive or personal issue at work, for fear of being overheard
  • 41% feeling anxious about being overheard
  • 45% reporting they feel anxious about hearing something they shouldn’t.

Privacy in the Workplace

Sound Masking and Privacy
sound masking services


A noisy workplace can be more than just an annoyance.

Exposure to excessive noise levels stimulates our nervous system – raising blood pressure and releasing stress hormones. In our ‘Noise and Wellbeing at work’ survey it shows that 58% of UK workers say that noise has a high impact on their stress levels in the workplace and 44% said that noise had a negative impact on their overall wellbeing.

Our bespoke solution creates a particularly harmonious natural sound that blends seamlessly into the working environment allowing for fewer disturbances and enhances employee’s wellbeing.

The system can also be intertwined with natural sounds including, bird song, water flowing and the ocean, creating a completely immersive environment for employees to relax and collaborate naturally.

80% report a good working environment would affect their decision to stay with a company.

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Increasing Productivity

61% of UK Office Workers say that they are interrupted by noise at least five to ten times a day. The interviewees then went onto report that it takes an average of eleven minutes to get back into a task after being distracted by noise, which means between 55 minutes and 110 minutes of a day are wasted just from noise distractions.

Over half of UK offices workers say that their workplace does not encourage productivity with sixty-five percent stating that their workplace impacts on their motivation to work.

For productivity levels in the workplace to increase we seriously need to think about the working environment and what employers can do to ensure that their employees are at their most productive.

Our systems are designed to deliver an unobtrusive background noise which imitate airflow, masking background noises in the office environment and thereby reducing distractions and increasing productivity.

Sound Masking and Natural Sounds in the Workplace

sound masking and productivity cropped
sound masking for healthcare

Sound Masking for Healthcare, GP Surgeries and Waiting Rooms

It’s not just the office that suffers from a lack of privacy, 51% of people have overheard a confidential topic being discussed outside of work, in GP surgeries, hospitals and waiting rooms. Privacy is a fundamental human right, yet in places where you think you would receive the highest amount of privacy like GP Surgeries, waiting rooms and healthcare facilities, there seems to be a lack of it.

While healthcare environments continue to improve, striving to provide better patient outcomes and experiences, many hospital environments remain extremely noisy, disrupting patients and causing privacy concerns

Remark Group can provide solutions that not only increase the privacy around GP rooms and waiting rooms, but can also be utilised in patient rooms and healthcare facilities to promote rest and relaxation.

Our systems provides an ambient background noise level that reduces background noise and conversations, meaning patient privacy is restored and their overall comfort in places that could cause stress are reduced.

Sound Masking in Healthcare

Frequently Asked Questions

How does sound masking work?

It works by adding a subtle background noise into the workspace which helps to both mask any distracting sounds and improve speech privacy.

What does it sound like?

Sound masking releases a gentle noise that has been likened air flow, with the ability to mask speech and incidental noises, although not eradicating them completely.

Systems can also be intertwined with natural sounds including; bird song, water flowing and the gentle sounds of the ocean, creating a completely immersive environment for your employees to relax and collaborate naturally.

How much do systems cost?

We offer a cost-effective acoustic solution, that when compared with sound proofing is considerably cheaper. A small office area can expect to spend upwards of £1,500 for a complete solution.

How does masking compare to sound proofing?

Sound proofing does not block sound completely and can be an unreliable and costly method, not only is sound masking considerably cheaper but you have the ability to adjust privacy levels to suit the treated space. Sound proofing by comparison may help to reduce overall noise levels, but that can have the undesirable effect of increasing the levels of distraction caused by office noise. Sound proofing is also massively disruptive to install.

Can I control the sound masking system?

The simple answer is, yes. Our sound masking systems comes with the ability to adjust the volume levels accordingly to suit the ambient noise levels. If your space is set out into zones, you can also adjust the levels for each zone.

Is it just white noise?

Sound masking is a more sophisticated solution than white noise. It is designed to target the same frequencies as the human voice, having the ability to ‘mask’ it.

Is sound masking just suitable for office spaces?

No, it can improve acoustical comfort and increase speech privacy in almost every industry and workplace. We have an eclectic range of solutions available that can be integrated into almost any architectural concept.  Sound masking can benefit: 

  • Open plan offices 
  • Private offices
  • Huddle spaces and meeting rooms
  • Libraries 
  • Patient rooms and GP offices 
  • Recovery rooms in hospitals
  • HR areas

Will the masking be heard over the phone or video conferencing system?

No. All modern telephones and conferencing equipment come equipped with DSP technology which will easily filter out the sound masking.

Are there any ongoing costs after the initial deployment period?

No. Once installed and commissioned the system can be expected to operate without any maintenance or servicing for many years.

Can I easily expand the system to other areas of the workplace if required?

Yes. Our systems are designed to allow further expansion of the sound masking into nearby offices without the need for a completely new installation.

To experience how The Remark Group can make a difference to your business, call 0800 597 5558 to request a demonstration.